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Functional Roles and Responsibilities

National Responsibility - Papua New Guinea Customs Service

The national responsibilities of PNG are captured under the five national goals and directive principles enshrined in the Papua New Guinea (PNG) Constitution. The national goals, among others, provide for wealth creation and border security. Customs is mandated under the Customs Act and related laws with the roles of border security, trade facilitation and revenue collection, which contributes to these national responsibilities and goals.

Our Roles

Customs is an important government agency mandated with the fundamental roles of:

  • Border Security & Trade Facilitation;
  • Revenue Collection; and
  • Community Protection.

Customs performs the critical role of protecting the communities, industries and the economy from the insidious effects of border crimes, production and distribution of objectionable materials and the consequential risks and threats. Through its border protection role, it seeks to ensure supply chain security and facilitate global trade in a secured and agile trading environment that promotes sustainable trade and investment in the country to anchor long term economic growth and prosperity.

Core Outcome 1 - Border Security & Trade Facilitation

Facilitate legitimate movement of people, goods and trade across our border while protecting and ensuring the integrity and security of the border including securing supply chain security against threats to PNG’s safety, security and economic prosperity.


Better use of resources including greater use of appropriate technologies, applying risk management techniques across the organisation, identification and formulation of measures to counter illicit trade or products on control, effective deployment of non- intrusive technology, implementation of enforcement and compliance strategies, greater use of intelligence and profiling capability, and establishing and maintaining strategic alliances with national and regional law enforcement agencies for effective border control and passenger facilitation. Make optimum use of automated processes using ASYCUDA World and implement international standards under Trade Facilitation Agreement to streamline and simplify trade facilitation procedures consistent with WCO best practices and Agreement to reduce clearance time and transaction costs.

Reduce intervention for low risk trade, encourage voluntary compliance, introduce premium express service system including the introduction of Trusted Traders Scheme, Authorised Economic Operators and apply stringent Advanced Ruling Scheme and conduct annual Time Release Survey to improve Trade Facilitation.

Enhancing Customs law enforcement through developing and strengthening existing inter- agency cooperative arrangements, deploying resources to border posts based on risks and threats, including effective use of non-intrusive cargo examination equipment, reducing cargo examination times based on better targeting of consignments, and effective use of advanced passenger screening methods and profiling and targeting system for cargo facilitation, better utilization of the ASYCUDA World to facilitate faster entry processing and receipting of revenue collection, better profiling methods to improve targeting, implementation of the Trusted Traders Program, Authorised Economic Operators and Advanced Rulings Scheme in respect of imports/ exports for registered low risk clients and conduct annual Time Release Survey.

Key Performance Indicators
  • Number of MOUs with external and inter-agency partner agencies;
  • Number of inter-agency operations conducted;
  • Number of interventions and detections;
  • Number of investigations and prosecutions,
  • Number of seizures and recoveries;
  • Number of inter-agency border enforcement operations conducted;
  • Increased border interventions;
  • Effective intelligence led profiling and targeting;
  • Reduced passenger processing time to maximum of 30 minutes from arrival;
  • Cargo clearance time reduced to less than 24 hours;
  • Trusted Traders Program introduced and implemented;
  • Authorised Economic Operators scheme introduced and implemented;
  • Improved system of managing profiling targeting and selectivity;
  • Advance Ruling Scheme effectively administered;
  • Stakeholder Engagement conducted quarterly;
  • Appropriate international standards and tools under Trade Facilitation Agreement
  • introduced and implemented;
  • Real time trade database maintained;
  • Electronic Payment system improved;
  • Free Trade Zone and Special Economic Zone established;
  • Land Border Directorate established.

Core Outcome 2 - Revenue Collection

Promote fair, efficient and effective revenue collection.


Implement compliance strategies supported by post clearance audit including manifest and other audits, effective intelligence, profiling and targeting, and enforcement activities to enhance compliance and increase revenue collection. Maximize the use of ASYCUDA World to connect and interface with banks and the Government accounting systems to streamline and enhance revenue collection and disbursement.

Key Performance Indicators
  • Government annual revenue projection achieved;
  • Connectivity and interface between ASYCUDA World, banks and Government Accounting systems completed;
  • Post Clearance Audits conducted;
  • Manifest and warehouse audits conducted;
  • Debt Management processes improved;
  • Revenue Accounting, Banking and Disbursement processes improved.

Core Outcome 3 – Community Protection

Protect the society, public health and safety, and contribute to combating transnational crimes and terrorism.


Effective use of resources, alliance with regulatory and enforcement agencies, apply risk management tactics, effective profiling and targeting, deployment of non-intrusive technology, awareness, joint inter-agency enforcement activities.

Enhance regulatory compliance and law enforcement through coordinated efforts with other regulatory and law enforcement agencies, enhance intelligence, profiling and targeting, develop appropriate policies and Standard Operating Procedures that support effective enforcement, establish MOUs with regulatory and law enforcement agencies.

Key Performance Indicators
  • Number of regulatory and enforcement activities jointly conducted with other regulatory and law enforcement agencies;
  • Policies and SOPs developed to support enforcement;
  • Number of MOUs established;
  • Number of seizures and destruction of illicit and harmful goods;
  • Number of prosecutions of transnational crimes.