Chief Commissioner’s Communique

I welcome you all to the new and improved PNG Customs Service website.

In line with our efforts to develop and modernize PNG Customs’ core practices and procedures, we have re-designed and revamped our website to improve our online presence to make information widely available to those who require it. Through this improvement, we aimed to make our website more user-friendly to members of the industry, the general public in PNG as well as the global community.

We have taken into consideration the growing need foreasy access to accurate and up-to-date Customs information, forms and other materials.

In addition to this website, we have also ventured into the world of social media by creating Facebook and Twitter accounts. You can view the PNG Customs Facebook page PNG Customs Serviceand follow us on Twitter@PapuaCustoms. This, we hope, will speed up the process of information dissemination, dialogue and feedback.

These online improvements complement advancement in our core processes and procedures. We have improved our detection capabilities with the successful construction and deployment of the container examination facility at Motukea.

Importers, exporters, excise manufacturers and customs brokers can now pay Customs duties and taxes and generate receipts using the new e-payment method of payment which came into effect on May 31, 2018.

Cargo manifests are now being submitted online using the ASYCUDA World system. These are just some of the examples of developments taking place within the PNG Customs Service.

Through our website, we aspire to remain committed in bringing relevant information on trade and investment right to the door steps of the global business community in order to promote sustainable trade and investment in Papua New Guinea. We believe and are encouraged that, our interaction with the wider global community through the use of our website and social media, will leverage our opportunities and efforts to secure and widen our community partnership and cooperation with other regulatory and law enforcement agencies in order to effectively combat border security breaches and crimes.

It is of course our business to provide a more secure, safer and conducive trading environment to promote sustainable trade and investment in Papua New Guinea to anchor socio-economic developments.

I encourage all visitors to this website and our social media pages to take advantage of the tools being made available to you to interact with the PNG Customs Service. Use it wisely and responsibly.


Ray Paul, OBE
Chief Commissioner of Customs